Privacy Policy

At Eco Home Innovations, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information necessary to provide you with our services, process your application, and facilitate home upgrades or boiler installations. This may include:

• Personal Information: Name, address, email, phone number, date of birth.
• Eligibility Information: Information about income-related benefits, household occupants, and the condition of your boiler or heating system.
• Property Information: Details about your home, including ownership status, heating systems, and energy efficiency data.
• Landlord Consent: For tenants, we may collect written consent from your landlord to proceed with grant applications and installations.

2. How We Use Your Information

Your information is collected and used for the following purposes:

• Grant Applications: To assess your eligibility for UK government energy grants (such as ECO4, Boiler Upgrade Scheme, etc.) and submit applications on your behalf.
• Home Survey and Installation Coordination: To arrange home surveys and facilitate the installation of new boilers or energy-saving measures with approved installers.
• Customer Support: To respond to your inquiries, provide updates on your application, and address any questions or concerns.
• Compliance: To comply with legal obligations and government reporting requirements related to energy efficiency grants.

We may also use your contact information to provide updates on energy-saving offers or relevant government schemes that you may be eligible for, with your consent.

3. How We Share Your Information

We respect your privacy and do not sell or share your personal data with third parties for marketing purposes. However, we may share your information with:

• Approved Installers: To arrange your home survey, boiler installation, or any related energy efficiency upgrades.
• Grant Administrators: To process your grant application, including sharing relevant information with government bodies or energy providers as required under the grant schemes.
• Service Providers: Third-party service providers who assist in the application and installation process, such as customer support or IT systems.
• Landlords: If you are a tenant, we may share certain information with your landlord to obtain necessary consent for the installation of energy-saving upgrades.

Any third parties we share your information with are required to keep your data secure and use it only for the purposes of providing the services you have requested.

4. Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include:

• Encryption of sensitive data.
• Secure servers and networks.
• Access controls to ensure only authorized personnel can access your information.

Despite our efforts, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

Under UK data protection laws, you have the following rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
• Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to restrict how we process your data in specific situations.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You have the right to request that your data be transferred to another organization.

To exercise any of these rights, please contact us using the contact details provided below.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your application is processed and your boiler or home upgrade has been installed, we will securely dispose of any unnecessary personal data in accordance with our data retention policies.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device to track usage patterns, remember your preferences, and improve site functionality. You can control cookie preferences through your browser settings.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we handle your data. Any changes will be posted on our website, and you will be notified of any significant updates.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@ecohomeinnovations.co.uk
• Phone: +447903080027
  
  

If you are not satisfied with how we handle your data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

By using our services, you acknowledge that you have read and understood this Privacy Policy.